The AI Sales Assistant Built for Auto Body Shops
Auto body work usually comes from stress and urgency — someone just had an accident, their car is damaged, and they need answers fast. How quickly and confidently you respond to that first call determines whether you win the job. The shop that picks up, sounds professional, and explains the estimate and insurance process clearly gets the car.
Ozzie answers collision repair inquiries immediately, explains your process for insurance claims and direct-pay repairs, answers timeline and rental car questions, and books the estimate appointment. For customers who got an estimate but haven't committed, Ozzie follows up. For past customers, Ozzie runs referral and touchpoint campaigns. Your techs stay in the bay; Ozzie handles the front line.
The sales challenges specific to Auto Body Shops
Accident victims calling when you're slammed in the shop
A customer who just had a fender-bender needs help NOW. If your phone rings out, they call the next shop on Google. Ozzie picks up and books the estimate.
Estimates that go quiet after the customer leaves
Customers take your estimate home to compare. Ozzie follows up within 24 hours, answers remaining questions, and wins the commitment before the competitor calls.
Insurance DRP referrals needing fast scheduling
Direct repair program referrals are time-sensitive. Customers expect you to contact them quickly. Ozzie calls DRP referrals same-day.
Past customers and referral networks that aren't activated
Satisfied customers refer people — but only if they remember you. Ozzie maintains touchpoints and runs referral campaigns on your behalf.
How Ozzie is built for Auto Body Shops
- Immediate response to collision repair inquiries
- Insurance claim process explanation
- Estimate appointment booking
- Post-estimate follow-up and commitment calls
- DRP referral same-day outreach
- Rental car and timeline question handling
- Past customer referral campaigns
- Human handoff for insurance negotiations or complex claim questions
Mike D. — Diamond Collision Repair, Columbus, OH
Challenge: Mike's shop was on three insurance DRP lists, but DRP referral scheduling was inconsistent. Customers were sometimes not reached for 2–3 days, leading to complaints and DRP scorecard issues.
Approach: Ozzie called every DRP referral within 2 hours of receipt. It explained the repair process, confirmed the insurance claim details, and booked the drop-off appointment.
Questions from Auto Body Shops
Can Ozzie explain the insurance claim process to a first-time claimant?
Yes. You upload your explanation of how the insurance and repair process works at your shop. Ozzie walks customers through it clearly — reducing anxiety and building trust before they even arrive.
What if a customer is upset about the insurance company's estimate?
Ozzie recognizes frustration and escalates to a human. It doesn't argue with customers about supplement disputes or insurance decisions.
Can it handle customers who want to pay out of pocket vs. use insurance?
Yes. Ozzie explains both paths, the pros and cons, and what to expect cost-wise — based on the guidance you provide. For specific pricing, it books the estimate.
Can Ozzie call a customer when their car is ready?
Yes. Job-completion calls can be triggered from your workflow — Ozzie calls the customer, explains the car is ready, and confirms pickup time.
What about referral campaigns to past customers?
Yes. Export your past customer list and Ozzie runs a referral campaign — thanking them for their past business and asking for a referral. Warm, brief, and effective.
Win the insurance job before the customer calls someone else
Ozzie picks up every inquiry, explains the process, and books the estimate — so your shop wins more jobs without adding staff to the phones.
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